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3.2

I've been using Mint for nearly 9 months, and it's been a wonderful experience so far, but just this past month, Mint has WAY overcounted my data. I am on the Unlimited plan which really means I have 35GBs each month.

I usually use between 6 and 8 GBs a month, but this month, however, Mint says I used up the full 35GBs of data. Now, I checked my phone's data usage, and there is no possible way that I have used up the full 35 GBs. At best, Ive used my average quantity of data (8GBs). When I reached out to Mint, they sent a ticket to their tech support and 3 days later I still had no response.

I was told in my initial conversation that when they had a resolution, I would be emailed. Did not happen. I had to reach out myself and re-state my issue. Not a big issue, but it is indicative of a larger issue.

During my follow-up conversation, I was informed that I had, indeed, used up all of my data. Now, again, I have not used more than my average. In fact, probably less, but I digress. Ive had this phone for a very long time, and I know that it is reliable.

I do not have any new apps in the last month, so there was no room for bugs that way. Mint could not even tell me what app on my phone (theoretically) used all that data. Something does not add up. I want my service speed back and I want it back now.

I will not be a returning customer. I bought for a full year, back when Mint was reliable and worked with me.

Now, their quality has dropped in every area. Theyve become popular very quickly and apparently, the good of the customer is no longer important to them.

Preferred solution: Full refund.

Mint Mobile Pros: No bill for months at a time, Reasonable price, Value if it works on your phone.

Mint Mobile Cons: Poor coverage overall, Incorrect data usage counting.

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Alexander Aiv

Hello, Thank you for leaving us a review and so sorry to hear that. There are many factors that can cause to drain your data.

One of the most common ones is apps that are running in the background. We suggest to fully close the app once you are done using it. We are not able to see which app that might have impacted, as this information is private, but you can easily check this on your device by going into cellular data settings. Hope this helps and if you have any additional concerns, please reach out back to us.

Thank you. Mint Mobile

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