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1.2

Purchased phone and signed up for service from Mint Mobile. Phone did not work (ok, everyone entitled to a pass on an issue outside of their control), but was using 2nd phone for about 3 weeks and went into another time zone and then back to my time zone (traveled).

On return phone did not see Mint Mobile cell service. Customer service (non-existent for the most part), was unable to correct the situation or get phone back on network.

Customer service response; "your phone is incompatible with our service / network" (yet the phone worked for 3 weeks??). Mint Mobile's solution; go get another phone...REALLY?

I am back with my more expensive carrier that actually provides uninterrupted service 24/7 (for years and years and years).

Reason of review: Poor customer service.

Monetary Loss: $159.

Location: Santa Clara, California

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TYE Xdh

Additional info. Mint Mobile finally refunded the cost of one phone, but did not refund cost of service (3 months).

Since the phone they sent did not work and the phone they instructed me to go purchase did not work, at a minimum, they should have sent back a full refund (but did not).

Pretty good deal for MM (profitable), since reading reviews they don't refund lots of consumer monies when their service didn't work as advertised. If it is too good to be true, it really is too good to be true....

Guest

I've never possessed a cell phone and have no plans to start , so I will never have your problem or that extra expense. I read tons of complaints about them, but that's about all. Who needs a whole new set of troubles where they have none ?

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