Mint Mobile
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They pay someone full time to scan these reviews, but they respond by telling the reviewers to contact them. They NEVER solve the problem.
Preferred solution: Full refund
User's recommendation: Stay away do not use them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerABYSMAL chat representatives
Depends on how this issue turns out
Therefore I changed all the stars to one to accurately reflect this stupidity and time suck I'm going through.)
A. Started with a simple order. Chose a phone, explained the timing I was working with and that I was electing not to renew old inferior service, got a credit approval, followed the steps, was told I'd be called back. WAITED.
B.
REORDERED and more time was tacked on to the order. At this point my old service was DONE and i was WITHOUT A PHONE. Now we're 5 days in.
C. Received a cancellation of order request THE DAY BEFORE I WAS TO GET THE NEW PHONE.
REALLY?
D. Am told because I didn't verify THROUGH THE PHONE THAT I TOLD THEM I WAS HAVING TURNED OFF then the finance company cancelled.
E. Try to chat about it with "the chat box". These reps FAIL TO LISTEN OR READ even though that is their entire job.
F.
An hour later I have someone still telling me they don't know WHO I AM HAHAHAHAHAHA
OK. Have you heard enough?
Lookit, if you have plenty of time use this company. If not, don't even think about having them expedite something.
At this point I requested they put THEIR SERVICE on my old phone until they figure this out OR expedite that phone and still get it here in time.
And as we speak I'm waiting for a supervisor hahahahahaha
- Cheap
- Circuitous and time consuming chats that get nothing done
Preferred solution: Deliver product or service ordered
User's recommendation: IF YOU HAVE A MONTH TO WAIT FOR EVERYTHING, COME HERE
In all my years as a consumer and with all the other firms I've worked with in the past the customer service, or complete lack thereof, of Mint Mobile is by far the WORST I've EVER EXPERIENCED.
User's recommendation: Stay away, Don't waste your time. Purchase from some other company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceiving phone calls
Still waiting to be able to be called on my number…can be texted on my number, though. Does that make sense??????!
Preferred solution: An explanation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDANG! Worst customer service I have ever had.
From the moment I ported over to Mint, my phone was messed up and could not get data or calls. I called customer service over and over.
4 days later and my phone was sill not working. They kept promising to send me a new eSim. Escalated my issue to L2 three times, whatever L2 is. I think it means my issue is level2!
Which means my issue goes to a backroom in the Hall of Justice where Aquaman and Wonder Woman work on my issue to get it resolved. They failed. I took my phone over to a rival company. It took an HOUR working with Mint Mobile to get my account number and the port-out PIN.
Mint kept transferring me to someone new, then I had to explain my issue over and over to the new person. I finally threatened to sue them if they did not resolve my problem.
I got the Info. Worst customer service.
- Inexpensive
- Customer service good but nothing gets resolved
User's recommendation: Dear, Ryan Reynolds, your customer service sucks!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richmond, KentuckyI want know my account number
User's recommendation: YES, GREAT PHONE SERVICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for service I did not receive and they refused to refund my money or fix the problem.
This has been THE WORST CUSTOMER EXPERIENCE in my life. First, they stranded my overseas without phone service FOR SIX MONTHS.
Then, when I returned to the US, I discovered I had no domestic service either.
For nine months, while I paid for this service both domestically and internationally I had no service, I spent countless hours across these many months trying to solve this problem and all their call center staff did was ask me to do the same thing over and over again (reset the phone, slegar the phone settings, to turn the phone to airplane mode, etc. they are clueless.
Now, I have no service, they have refused to help, and I am stuck with no coverage. I can not even call my doctor to renew my prescriptions which I desperately need filled. They promised me a new eSIM card, and then didnt even do that.
Been using my phone as a paperweight for 6 months.
Absolutely the worst experience dealing with Mint Mobile.
Lucky they sol out for over a billion dollars, I guess. Too bad they can provide the service and stiff their customers.
- See review
Preferred solution: Full refund
User's recommendation: STAY AWAY
Bad Customer Service experience with Mint Mobile
User's recommendation: DON"T BOTHER - WORST CUSTOMER SERVICE EVER!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Transfer existing number to mint
Subscribed a 3 lines plan with Mint recently as the previous carrier does not support eSIM on new phones. Requested to transfer existing numbers, 2 numbers transferred correctly in a very short time.
One number was still in limbo for 3 days, chatted/called customer service, even opened a trouble call ticket. Still the standard/scripted answer was in progress, wait for another 24-48 hours.
When CS reached the end of their script, they disconnect or hangup, and I was left with no hope of getting the case resolve soon. Double-checked with previous carrier, the transfer pin and account number provided were right, and their system shown the number was inactive already and advised me to contact Mint, which I did and same wait and see over and over again.
- Value
- Customer service nothing gets resolved
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cannot resolve the problem as a new customer
Company fixed the issue and I have been provided with apology. The last person I talk to agreed to send in an IT service order, if he could not resolve the problem.
He did try he listened to me about what I needed. he sent in the service order and repeated everything to me to make sure he had it all correct I wish all the employees at Mint were like him!
- Price
- Customer service is terrible
Preferred solution: Full refund
User's recommendation: Don’t use mint mobile!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo service and says add more funds
Preferred solution: My service fixed so I can actually use it!
The worst!!
This is the worst phone company I have ever dealt with. Ordered new phone and service with 2 days shipping.
4 days later called to find out where it was. They cancelled the order with no communication saying so because my shipping and billing address were not the same. I re-ordered it and paid for overnight shipping. I was on a 3 way call with Mint and credit card company to get it approved.
The Mint representative said I was all set. Stayed home all day so not to miss delivery. When it did not arrive, I checked email, etcetera with no contact from Mint. I called Mint and was told it was cancelled again for the same reason.
I asked to be transferred to a manager. I waited 8 minutes for the transfer and finally someone picked up...not a manager...and had to start all over with my name...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for a service I did not receive.
Preferred solution: Full refund
User's recommendation: Absolutely stay away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund denied
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don't order a phone from Mint
Finally I was able fixed all my complaints
User's recommendation: Worry less cause this would help out
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Hello Paul, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.
Thank you. Mint Mobile