Anonymous
map-marker San Jose, California

New plan

I asked for a refund and canceled the plan the same day I ordered it and constantly get these emails
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Swan K Fiy

Billing

I paid for services I would like a refund to my debit card to my account I was misled please refund my money to my debit card if not my attorney will get involved
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Loss:
$13500

Preferred solution: Full refund

1 comment
Alexander Aiv

Hello Swan, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Reila J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Makati City, Manila

Phone functions havve been disabled.

Mint Mobile - Phone functions havve been disabled.
i reset my phone and when it open again, it says the phone functions have been disabled. i've been signing in the correct gmail but it dont work.
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Anonymous
map-marker Lincoln, Nebraska

Customer Service Nightmare

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I paid for two 3-month subscriptions. Unable to activate due to phone being locked with another carrier. After 2 months, I finally got the phones unlocked and activated Mint service. Mint now shows 1 month of service left. Customer service keeps telling me "Sorry, that's just the system. We can't do anything about it"
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1 comment
Alexander Aiv

Hello there, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Anonymous
map-marker Columbus, Ohio

Praise

Got the annual plan: $180/year plus taxes and some. I get unlimited Nationwide calls, unlimited texts, and 5Gigs of data every month. I brought my own phone, S22 and used an eSIM. Super easy to set up. I came from T-Mobile who offered a superb service but too expensive for me. Yet, I think that the connection to the Web with Mint is much faster. My experience with Mint has been simple and very pleasant. I'm quite content with the service and recommend it to anyone who just requires the basics.
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User's recommendation: Know your needs first.

1 comment
Alexander Aiv

Hello there, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Judith C Stk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Barbara, California

I have not been connected until now from 2rd August

Mint Mobile - I have not been connected until now from 2rd August
i wanted to maintain the T mobile number but keep on being told that they you need the pin for tmobile when we failed to get it i mentioned that i just keep 3y t mobile and another sim the mint, but all this has failed. I have been trying to call an agent but all i get the text responses. it is so cummbersome and time wasting for more than 30 minutes. it is also frustrating i will just need my refund and try another mobile provider,
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1 comment
Alexander Aiv

Hello Justo, thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service.

This is not the experience we want you to have when using our service.

Since we are unable to provide support through this channel, please let us take a look at it and better assist you by contacting us via Facebook/Twitter/Reddit or any of our customer support channels 'Live chat or by calling our customer support number 800- 683-****,'' we work 7 days a week from 5 am to 7 pm PST. Have a nice day.

Anonymous
map-marker Montclair, California

Update

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I wanted to speak to someone it didnt give me the option I have nothing more to say so why what I have to say not enough ok once again I wanted to speak to someone and I wasnt given the option
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1 comment
Alexander Aiv

Hello, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Sonica Bzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

ESim was wiped and MINT is withholding my number from me

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I had 2FA with my number and all of my accounts of every sort are tied to it. I've been through the validation process and I've had the run around for two plus weeks with the same "we will call you" strategy.

They don't call or resolve and I have provided them with ample evidence regarding my phone and phone use. I have paid for phone service but there is no unlocking of the 2FA.

It's unbelievable as I have accurately provided all they needed to restore my service. I'm not sure if they are scammers or if I am being treated as a scammer, but I have no access to any account, including my bank account.

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User's recommendation: Do not use Mint or T-Mobile, the new owner. T-Mobile customer service gave a stalker a one time pin as a passcode to assume control of my account. There is a class action lawsuit against T-Mobile.

1 comment
Guest

Hello Sonica, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Teri K Xsf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Unable to Suspend Service on Lost Phone

I spent over an hour on the chat and the rep would not suspend my service because he was asking for either five telephone numbers that are in the phone or he could send an sms. I have had the phone for at least 7 years an old iphone, and don't know the numbers and could not receive an sms because I don't have the phone so after an hour we were at a stalemate.

Now my phone is still floating around and this chat took over an hour. I think he was waiting for me to abandon the chat.

He sounded like a bot even though he was supposed to be a live person. At the very least I waited 11 min before he answered and then it was like silence and then I would say hello hello.

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User's recommendation: Recommend another carrier, service is spotty at best and this is just over the top.

1 comment
Guest

Hello Teri, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Nada L Ejv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst company I have dealt with in my enter life

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Customer service is horrific. Employees lie. Hours of wasted time repeating requests and attempts to get status. The focus in their chat service process is to waste the customer's time. So many bad practices; of the worst, customer must request phone to be unlocked even after plan has ended. Zero appreciation for customer loyalty. Coverage area is far less than advertised.
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Loss:
$3500

User's recommendation: You are worth a real phone plan with good customer service.

1 comment
Alexander Aiv

Hello Nada, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Anonymous
map-marker Mount Dora, Florida

The worst customer service

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Never even got to connect to their actual phone service, this was the worst misleading advertisement Ive ever seen, and I admit I fell for it I had five different phone calls, I got hung up on twice, I was promised things numerous times, and they never delivered. my account number and pin that I was assured could only be sent via email (for security) all of a sudden when I said the magic words cancel and refund and the account number & pin showed up in a chat message
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User's recommendation: Don’t even consider switching to mint mobile, they are the absolute worst, I’m convinced it’s a scam

1 comment
Guest

Hello, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

CL D Zuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service all lies

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Mint Mobile - Bad service all lies
Slow slow speeds a many places no coverage. It all Sounds great till you pay than they dont care price for unlimited was 3o a mont now its going up another 10$ I wouldnt mind but this company is a joke I believe T mobile bout this company But still service really sucks now I got to find anew Carrier. I wash Strait talk didnt merge with Verizon I just let them too .
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Loss:
$90
Cons:
  • Price increases very bad coverage and buffering all the time

Preferred solution: Just want to let customer know what they dont promise

User's recommendation: Don’t mislead your customers

1 comment
Alexander Aiv

Hello CL, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Anonymous
map-marker Sparta Township, New Jersey

Bad service

cant call or receive on my phone and my data desapeard costumer seervice is terrible not helpful whithout phone for manydays
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1 comment
Guest

Hello! we are very sorry for the inconvenience you have experienced with the services.

Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

Starlette Uco

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rio Rancho, New Mexico

UNABLE TO GET CUSTOMER SERVICE TO PORT SERVICE OUT

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I was a Mint Mobile customer for years, from 2019 until June of 2023. A family medical emergency required me to change carriers, but I have been wholly unable to get Mint Mobile to give me my account number and the PIN number required to port my number. More than 2 hours on hold and the support failed.
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User's recommendation: CHOOSE ANOTHER CELL CARRIER

2 comments
Guest

Avoid Mint Mobile. They have terrible service and won't give you your account number and pin to leave them. If you like being held hostage then you might like them, otherwise Avoid.

Guest

Hello Starlette, we are very sorry for the inconvenience you have experienced. Contact us by phone or live chat on our website to see your case and help you accordingly.

Thank you. Mint Mobile

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Toni B Rki

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst Customer Service Dep Ever

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Mint Mobile - Worst Customer Service Dep Ever

I was looking for a new carrier. Their website lists a 7 day money back guarantee and that my zip code showed compatibility.

I purchased a phone and the service and day one activated it and had no service. I called and advised them of this. I was told our engineers would call and of course never did. I immediately requested a refund and was sent a label.

I had to pay to ship the phone back of course. A few weeks go by I call and I am told they have the phone but they are checking it to make sure it is in good condition first. A few more weeks go by and I receive the phone back in the mail. I call and they say "oh you wanted it unlocked right"?

I could tell they literally never even opened the package they did put it in another package and mailed it back to me. I called them every week for like 2 months and got absolutely nowhere. I complained on BBB and got a response from Oliver that I would be receiving a pre-paid label to return the phone once again. that was on 3/1/2023 however have heard nothing since.

They are just trying to save face. This company is sadly a joke. They need a complete overhaul in customer service. I was never even refunded for the $45 I spent for the service and the $200-$250 phone on top of that look how much I am now out.

They literally are stealing from people. These representatives will say "oh I am going to expedite this"? Nothing ever happens.

One of idiots actually emailed me the same labels they sent me the first time when the phone was sent back to me, after they claimed they understood I wanted a prepaid label as I have already spent money to mail it once! Do not use this awful company until they fix it!

View full review
Loss:
$255
Cons:
  • All

Preferred solution: Full refund

User's recommendation: DO NOT USE!!!!

1 comment
Alexander Aiv

We are sorry for any inconvenience this may have caused you. Please contact us by phone or live chat on our website to look into your case and help you accordingly.